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Who is Eligible to Recieve an iCare Order? 

  1. All inmates with the exception of those placed on County-directed “disciplinary restriction”. 
  2. All inmates with the exception of those placed on County-directed “disciplinary restriction”. 
  3. Inmates who have been placed on disciplinary restriction, will not be eligible to receive an iCare order. If a purchase has been made for an inmate that has been placed on restriction for disciplinary reasons, Aramark will work with the appropriate facility staff to determine when the iCare order can be delivered in the future.
  1. Diabetic/Medical inmates will not be allowed to receive particular packages (such as a Chocolate Lovers package). If you place an order for someone that is unable to accept the iCare package for medical reasons, a credit will be issued to the card holders account.
  2. Infirmary "A" No Food

 *Please Note:  As of Tuesday, May 29th Hillsborough iCare will no longer accept phone orders. All orders will be accepted over the website only. We apologize for any inconvenience.*



Delivery Schedule Information

Below is the schedule for iCare deliveries. Aramark will make every attempt to deliver your gift on the next scheduled delivery day. Please review regularly as schedules are subject to change based on holidays and facility requirements. It is recommended that you have all orders submitted at least 48 hours prior to the delivery schedule to ensure your loved one receives their gift at the first opportunity. Delivery of your order is subject to your loved one being available to receive it. If your loved one is not available to receive the gift at the time of delivery, Aramark will make three attempts to deliver the gift within 30 days from the order date. If your loved one is released, no longer resides at the facility or is placed on restrictions before the iCare gift can be delivered, the order will be cancelled and we will automatically issue a refund of the purchase price. In certain cases, inmates may not be eligible to participate in iCare.  Once you select your loved ones name a message will alert you if they are ineligible to receive iCare.  Due to privacy policies, we cannot provide the details regarding your loved ones restriction.  During that time an inmate is restricted you will not be able to complete the purchase. 

Each inmate may receive 1 iCare package per week.


Monday & Thursday: FRJ Pods: 1, 2, 3, 5, 6 &8

                                    ORJ: Units 3, 6 & 7


Tuesday & Friday: FRJ Pods: 4, 7, 9, 10, 11 &J1

                               ORJ Units 5.4 & 5 

All orders must be placed by the day list below to ensure delivery on the scheduled day:


Monday-Orders must be placed by the previous Thursday

Tuesday-Orders must be placed by the previous Friday

Thursday-Orders must be placed by Tuesday

Friday- Orders must be placed by Wednesday.  

Holiday Delivery Schedule:

All Normally Scheduled deliveries will occur the day after the Holiday.

* Please note: If an inmate is transferred from Orient Road to the N. Falkenburg Road location the iCare order will follow your loved one, however the delivery may not occur until the following week on the designated delivery schedule.

The delivery schedule is subject to change based upon operational needs by either the County or Aramark. 

Please place your order at least 2 business days in advance of the scheduled delivery day. There are no deliveries on Wednesday or weekends.

How and When are Refunds Issued?

 Returns will occur when an order has been placed that is not medically safe for an inmate. Please allow 3-5 business days for the credit to be processed back on your account.